Delivering Memorable Experiences Downtown
When: September 19, 2018 05:30 PM until 08:30 PM Eastern Time Zone
Maximize your long-term profitability with efficient and friendly interactions at every single touch point!
Event Details:

Come hear from Dr. Vincent Magnini at the Franklin Business Center, and learn about the latest research on establishing and maintaining a first-class customer service culture.

About Vincent Magnini

Recently ranked one of the top 12 most prolific hospitality researchers worldwide and is an associate professor at Virginia Tech, Dr. Magnini has published six books and more than 150 articles and reports. His projects typically include destination marketing plans, economic impact analyses, feasibility studies and visitor satisfaction tracking. Before his career in academia, Dr. Magnini worked on management teams at Marriot, Hyatt, and Hilton Garden branded hotels in the Mid-Atlantic and Midwestern regions of the U.S.

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For more information including additional dates and locations, visit www.dhcd.virginia.gov

Location: 601 N. Mechanic St, Franklin, Va, 23851
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